Terms & Conditions
Effective October 11, 2026
1. Service requests and confirmation
Submitting a request asks Joe’s to contact you about service. It does not confirm an appointment, accept an estimate, authorize work, or guarantee availability. A requested date or arrival window is a preference until Joe’s confirms it directly. Please provide accurate contact details and the property address, and submit a request only for yourself or someone you are authorized to represent.
Joe’s serves Miami-Dade and Broward counties. Availability for a particular location and service must be confirmed.
2. Emergency service
For emergency septic service, call (786) 586-8144. The website request form is not an emergency-dispatch service and is not continuously monitored. The 24-hour emergency line does not guarantee a particular response or arrival time; availability, conditions, and the work required will be discussed when you call.
If there is an immediate threat to life or personal safety, contact emergency responders.
3. Estimates, scope, and authorization
Service descriptions on the website are general information. Joe’s will confirm the scope, estimated price, and any applicable inspection, diagnostic, permit, or other charges before you authorize the relevant work. Actual system conditions, access, or additional work may affect an estimate. Any change in scope or price should be explained and authorized before additional work proceeds.
A separate written estimate or service agreement governs the specific job. These website terms do not replace its agreed provisions.
4. Property access and scheduling
Please tell Joe’s about known access restrictions, gates, pets, utility locations, and hazards that may affect service. You must have authority to arrange work at the property and provide the access agreed for the appointment. Weather, unsafe conditions, equipment availability, and earlier jobs may affect scheduling. Contact Joe’s to confirm timing or discuss a delay.
5. Cancellations and rescheduling
To cancel or change a request or confirmed appointment, call (305) 542-7228 as soon as possible. Submitting another request does not automatically cancel an existing appointment. Any cancellation, dispatch, or missed-appointment charge must be separately disclosed and agreed as applicable; this website does not establish a fixed cancellation fee.
6. Invoices, deposits, and payments
The online service-request form does not collect payments or card details. Any deposit, payment due date, accepted payment method, refund condition, or additional charge will be stated in the estimate, invoice, or service agreement for your job. No card charge is authorized merely by submitting this form.
If Joe’s provides a separate payment link, review the invoice and the payment provider’s terms before paying. Do not enter card numbers or bank information in the request form. For a billing question, contact Joe’s at (305) 542-7228.
7. Website use and privacy
Use the website lawfully. Do not submit deceptive requests, interfere with its operation, attempt unauthorized access to customer records, or use its content or branding without permission except as allowed by law. Information submitted through the website is handled as described in our Privacy Policy.
Links to other websites, including social networks, lead to services with their own terms and privacy policies. Joe’s does not control those services.
8. Updates, customer rights, and contact
Joe’s may update these website terms by publishing a revised effective date. Updates do not retroactively change an existing agreed job or waive rights that applicable law protects. Any service-specific warranty or guarantee must be stated in the applicable job documents; these website terms do not create a new one.
For questions about these terms or a service arrangement, call (305) 542-7228. For emergency service, call (786) 586-8144.